Privacy Policy

Last Updated: November 28, 2025

Comma (“the Store,” “we,” “us,” or “our”) places the highest priority on protecting our customers’ personal information. We manage all personal data safely and appropriately in accordance with this Privacy Policy.
This Store operates on the e-commerce platform provided by Shopify Inc.

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1. Information We Collect and How We Use It

We collect and use the following information when customers use our services, make purchases, or contact us.

Order Information

(Name, address, phone number, email address)

Purpose of Use:

• To process and ship orders

• To confirm payments

• To provide customer support

• To provide necessary shipping instructions to carriers (Japan Post, DHL, FedEx, etc.)
  For international shipments, this information is shared with shipping carriers and customs authorities for customs clearance procedures.

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Payment Information

Purpose of Use:

• To process payments

※ Credit card information is securely handled by payment processors (e.g., Shopify Payments).
The Store does not store or directly handle credit card information.

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Device Information

(Cookies, IP address, browser data, etc.)

Purpose of Use:

• To maintain and improve the functionality of the site

• To prevent fraudulent orders

• To analyze and improve store performance and customer experience

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2. Sharing Personal Information with Third Parties

We do not share personal information with third parties without customer consent, except in the following cases:

Shipping and Payment Processing

When required for:

• Shipping orders (shipping carriers)

• Processing payments (payment service providers)

Sharing with Shopify

To enable platform services, security, and performance improvements.

Legal Requirements

When disclosure is required under applicable laws or regulations.

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3. International Data Transfers (For Overseas Shipping)

If you order from outside Japan or request shipment to an overseas destination, your personal information (name, address, phone number, order details) will be transferred to shipping providers and customs authorities of the destination country or region.
This transfer is essential for shipping and customs procedures such as duty assessment.

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4. Your Rights (Under GDPR, CCPA, and Japan’s Privacy Laws)

You have the right to request the following regarding your personal information that we hold:

• Disclosure

• Correction

• Deletion

• Suspension of use

• Other rights provided under applicable privacy laws

We will respond in accordance with applicable legislation.

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5. Contact Information

For questions regarding this Privacy Policy or for inquiries about the handling of personal information, please contact us at:

Store Name: Comma
Email: info@comma.tokyo
Address:
3-6-19-504 Nakameguro, Meguro-ku, Tokyo 153-0061, Japan